Terms and Conditions

By engaging Pyrex Group LLC, approving a proposal, paying an invoice, or using our services, you agree to these Terms and Conditions and any written proposal, engagement letter, statement of work, or invoice incorporated into your engagement.

Pyrex Group LLC provides business consulting, startup coordination, brand strategy, creative services, development consultation, and administrative trademark filing support as described in the applicable proposal or invoice. The exact scope, deliverables, schedule, and fees are limited to the written engagement agreed with the client.

Pyrex Group LLC is not a law firm and does not provide legal, tax, or accounting advice or represent clients before the United States Patent and Trademark Office. We do not sign trademark submissions for clients or respond to office actions as a client representative. A client must make and approve its own legal decisions and signatures. Services requiring legal advice or representation must be performed by a separately engaged U.S.-licensed attorney.

Trademark availability, registration, examination, and enforcement decisions are controlled by government agencies and other third parties. Preliminary public-record screening is not a legal clearance opinion, and no particular business, filing, or registration outcome is guaranteed.

Artwork and creative services may include custom artwork, illustrations, graphic design, and visual asset creation. All creative work requires an approved brief before work begins. Unless otherwise agreed in writing, revisions are limited to two rounds.

Video and motion design services may include video production, animation, motion graphics, and visual effects. The client must provide all required assets, including footage, audio, and brand guidelines, within 7 days of project start. Delays caused by late asset delivery do not constitute grounds for a refund or extend any agreed delivery commitment unless confirmed in writing.

Development consultation may include software development advisory, technical consulting, and web or application development guidance. Pyrex Group LLC is not responsible for work performed under a separate agreement between the client and an independent developer. Work included in a Pyrex Group LLC engagement remains governed by the applicable written engagement and these terms.

All projects require a signed proposal or invoice acceptance before work begins. Pyrex Group LLC determines the personnel, resources, and methods used to perform the engagement and remains responsible for the services it has agreed to deliver, subject to these terms. Final deliverables become the property of the client only after full payment has been received, subject to any third-party or pre-existing materials identified in the written engagement.

Fees are due according to the invoice or written engagement. Payments are processed through Stripe or PayPal. The client is responsible for accurate billing information, applicable taxes, government filing fees, and approved third-party expenses unless the written engagement states otherwise.

Pyrex Group LLC may pause work on overdue accounts and resume after outstanding amounts are paid.

To the extent permitted by applicable law, deposits are non-refundable. Once administrative preparation, consultation, strategy, creative work, development consultation, or other substantive work has begun, fees are earned and are not refundable. A refund may be considered only when work has not started, subject to the separate Refund Policy and any non-waivable statutory rights.

Before initiating a chargeback or payment dispute, you agree to contact Pyrex Group LLC at info@pyrexgroup.com and allow 7 business days for us to investigate and attempt to resolve the issue. This process does not limit any right that applicable law or payment-network rules prohibit us from limiting.

Pyrex Group LLC may contest an inaccurate, unjustified, or fraudulent chargeback with relevant documentation, including the engagement terms, communications, proof of delivery or service performance, invoice records, payment records, and the terms-acceptance timestamp. Where permitted by law and payment-network rules, we may seek recovery of the amount properly owed and reasonable documented costs actually incurred.

By accepting these terms and submitting payment, you confirm that you are authorized to use the payment method provided and that the transaction is legitimate. Any suspected fraudulent payment attempt may be reported to the relevant authorities, financial institutions, and payment processors, as permitted or required by law.

All sales are final once work has commenced, subject to the Refund Policy and any rights that cannot legally be waived. A knowingly false payment dispute after documented service delivery may be treated as a material breach and addressed through the payment processor or lawful recovery procedures. A good-faith billing disagreement is not, by itself, fraud.

You must provide complete, accurate, and timely information, review documents and recommendations, meet requested deadlines, disclose relevant prior filings or disputes, and promptly notify us of changes. You remain responsible for business decisions, final approvals, and the accuracy of information submitted in your name.

Delays, added costs, or adverse outcomes caused by incomplete, inaccurate, or late client information are not the responsibility of Pyrex Group LLC.

We will use reasonable care with confidential client information and may disclose it to personnel, government agencies, and service providers only as reasonably necessary to perform the engagement or comply with law. Each party retains its pre-existing intellectual property. Final deliverable ownership is conditioned on full payment as described above and in the written engagement.

The client represents that it owns or has permission to use every name, logo, image, recording, font, document, software component, and other asset it supplies, and authorizes Pyrex Group LLC and its service providers to use those materials for the engagement. Third-party licenses and usage restrictions continue to apply and are not transferred beyond their terms.

To the fullest extent permitted by law, Pyrex Group LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost opportunities, or third-party decisions. Our aggregate liability arising from an engagement will not exceed the fees paid to Pyrex Group LLC for the specific service giving rise to the claim.

Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, or any liability or statutory right that cannot legally be excluded or limited.

These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. For any dispute, both parties will first attempt resolution through direct communication. If the dispute remains unresolved after 14 days from written notice, it will be submitted to binding arbitration before one arbitrator in Wyoming under the Commercial Arbitration Rules of the American Arbitration Association, to the extent arbitration is legally enforceable. Hearings may occur remotely when permitted by the arbitrator.

Either party may seek temporary injunctive relief in a court with jurisdiction, and an eligible claim may be brought in small claims court. To the fullest extent permitted by law, disputes must proceed individually and not as a class or representative action. This section does not waive any mandatory consumer protection, venue, appeal, or other right that applicable law prohibits the parties from waiving.

Questions about these terms may be sent to info@pyrexgroup.com or mailed to Pyrex Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Corporate number: 646 357 9359.

Either party may terminate an engagement as permitted by its written terms. The client remains responsible for work performed, committed third-party costs, and other earned fees through the effective termination date. We may suspend or terminate work for nonpayment, unlawful or abusive conduct, material breach, or a conflict that prevents lawful performance. Provisions that by their nature should survive termination, including payment, confidentiality, intellectual property, liability, and dispute terms, will survive.

Neither party is responsible for delay caused by events beyond its reasonable control, including government or platform outages, disasters, labor disruption, internet or utility failure, acts of authorities, or failures of a third-party service not reasonably preventable by that party. The affected party will provide reasonable notice and resume performance when practicable. This provision does not excuse payment for work already performed.

Except for any express commitment in a written engagement and to the fullest extent permitted by law, services and deliverables are provided without implied warranties of merchantability, fitness for a particular purpose, non-infringement, or any guarantee of commercial, registration, legal, technical, or financial results. Nothing in this section limits a warranty or right that cannot lawfully be excluded.

You consent to receive engagement, invoice, payment, and legal communications electronically at the address you provide. Electronic acceptance and records may be used as evidence of the parties' agreement to the extent permitted by law.

If a provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. The written engagement together with these terms and incorporated policies is the entire agreement about its subject and replaces prior discussions. Any amendment must be in writing and accepted by both parties. Neither party may assign the engagement without the other party's consent, except that Pyrex Group LLC may assign it as part of a merger, reorganization, or sale of substantially all relevant business assets.