Privacy Policy

We may collect your name, email address, telephone number, company name, country, service inquiries, correspondence, invoice information, and information you provide for consulting, creative, or administrative filing support services.

We also collect limited technical and security information when you use our website or payment pages, such as IP address, browser and device information, request timestamps, authentication events, and the date, policy version, and user agent associated with acceptance of payment terms.

Stripe and PayPal collect and process payment credentials on their hosted payment pages. We do not receive or store full card numbers or PayPal passwords. We may receive transaction identifiers, payment status, billing details, and fraud-prevention signals from the selected processor.

We use personal information to respond to inquiries, deliver services, prepare and administer invoices, process and confirm payments, communicate about an engagement, maintain business and accounting records, prevent misuse, secure the website, establish or defend legal claims, comply with legal obligations, and improve our operations.

We do not sell personal information or use it for cross-context behavioral advertising. We do not make decisions that produce legal or similarly significant effects based solely on automated processing.

Where the GDPR or similar law applies, we process information as necessary to perform a contract or take requested pre-contract steps, comply with legal obligations, pursue legitimate interests such as operating and securing our business, preventing fraud, collecting amounts owed, and establishing or defending claims, and rely on consent where required. You may withdraw consent at any time without affecting earlier lawful processing.

Contact, engagement, billing, and payment information may be required to enter into or perform a contract. If required information is not provided, we may be unable to respond, deliver the requested service, issue an invoice, or accept payment.

When you choose a payment method, necessary transaction and invoice information is shared with Stripe or PayPal to process, secure, and document that payment. Their handling of payment information is governed by their own privacy terms.

Information may also be processed by essential hosting, database, email, accounting, legal, creative, and technical service providers under appropriate confidentiality and data-protection obligations, or disclosed where required by law. We require service providers to use personal information only for authorized purposes.

We generally retain inquiry records for up to 24 months after the last interaction; client, contract, invoice, payment, and accounting records for seven years after the applicable transaction or engagement; terms-acceptance and dispute evidence for the applicable limitation period; and security logs for up to 12 months unless a longer period is needed to investigate misuse or preserve a legal claim. Active client correspondence may be retained for the duration of the relationship.

These periods may be shortened or extended when required by law, a legal hold, a dispute, or a documented business need. When information is no longer required, we delete, anonymize, or securely isolate it. Payment processors apply their own retention schedules.

Depending on your location and applicable law, you may request access to personal data, correction of inaccurate data, erasure, restriction of processing, data portability, or object to certain processing. Where processing is based on consent, you may withdraw it. You may also complain to the data-protection authority in the country where you live or work or where you believe an infringement occurred.

We may need to verify your identity before completing a request. Authorized agents may be required to provide proof of authority. Some rights are subject to legal exceptions, including record-retention and legal-claim requirements. We will not discriminate against you for exercising an applicable privacy right.

Pyrex Group LLC is based in the United States. Information may be processed in the United States and other countries where our service providers operate. Where required, transfers rely on an adequacy decision, Standard Contractual Clauses, or another legally recognized safeguard. You may contact us for information about the safeguard applicable to your data.

We use reasonable administrative, technical, and organizational safeguards, including role-based access, encrypted transport, restricted payment handling, and service-provider controls. No online system can guarantee absolute security. We maintain procedures to investigate and provide legally required notices of qualifying data breaches.

The public website does not use advertising cookies. Strictly necessary cookies may be used for authenticated dashboard sessions and security. Stripe and PayPal may use cookies on their hosted checkout pages under their own policies.

Our services are directed to businesses and adults and are not intended for children under 13. We do not knowingly collect personal information directly from children.

Pyrex Group LLC is the controller of personal information described in this policy. Send privacy questions or requests to info@pyrexgroup.com. You may also write to Pyrex Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA, or call the corporate number at 646 357 9359.

We may update this policy to reflect changes in services, technology, or law. The updated date at the top identifies the latest version. Material changes will be communicated where legally required.