Refund Policy

To the extent permitted by applicable law, deposits, retainers, and clearly identified reservation fees are non-refundable because they reserve capacity, support onboarding, and compensate Pyrex Group LLC for availability and initial administrative work. This policy does not limit a statutory right that cannot be waived.

If you paid an amount other than a designated non-refundable deposit and Pyrex Group LLC has not begun work, you may submit a written refund request. Eligibility is reviewed based on the engagement, payment type, incurred costs, and commitments made on your behalf.

Except where applicable law requires otherwise, no refund is available after substantive work has begun. Work begins when we perform administrative preparation, review information, conduct a consultation, develop strategy, start creative or technical work, reserve dedicated project resources, incur an approved cost, or otherwise begin the agreed service.

Government filing fees, search fees, payment-processing costs where non-refundable, courier charges, and other third-party expenses already incurred or committed are not refundable.

Email info@pyrexgroup.com with the invoice number, payment date, amount, service, and reason for the request, or use our refund request form. Submit the request promptly after payment. We will acknowledge it and may request additional information before issuing a written decision.

If a refund is approved, it will generally be returned to the original payment method. Processing time depends on Stripe, PayPal, the issuing bank, and other financial institutions. Any approved amount may exclude non-refundable deposits, completed work, and third-party costs.

Before initiating a payment dispute or legal claim, contact us in writing so we can review the invoice and service history. The parties will attempt in good faith to resolve the matter through direct discussion. This request does not extend a legal deadline or limit any non-waivable payment-network or statutory right. Unresolved disputes are handled under the governing-law provisions of the Terms and Conditions and applicable Wyoming law.

Pyrex Group LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Email: info@pyrexgroup.com. Corporate number: 646 357 9359.